Three advisory programmes for online store operations
Each programme is designed with a specific scope and set of outputs. Choose the one that matches where your store is and what you're looking to sort out.
Back to HomeOur advisory methodology
All three programmes follow the same underlying approach — adapted to the scope of each engagement.
Review current state
We begin by understanding how your store currently handles stock, orders, and fulfilment — without assumptions.
Identify friction points
We look for where the current approach creates extra work, errors, or inconsistency — and why those patterns exist.
Build practical structure
We work with you to develop routines, templates, and documentation that reflect how your store actually operates.
Deliver usable outputs
Everything produced during the engagement is written to be used and maintained after the advisory relationship ends.
Store Operations Review
A guided review of how your online store handles stock, orders, and fulfilment, noting practical improvements you can act on. Delivered as one session followed by a written summary. Suited to small online sellers who want an honest look at how their back end is holding up.
- One structured review session (approximately 90 minutes)
- Written summary of findings and suggested next steps
- Covers stock handling, order flow, and dispatch approach
- Specific to your store's current situation
Fulfilment Flow Advisory
A staged engagement shaping clearer operations for a growing online store — covering inventory habits, order handling, and dispatch routines. Aimed at sellers who are past the early stage and managing regular order volumes, but whose processes have grown without much structure.
- Four structured sessions over three to four weeks
- Practical templates for inventory and order management
- Dispatch routine design and documentation
- Session summaries throughout the engagement
E-commerce Operations Programme
A comprehensive engagement building maintainable back-of-store operations across stock, orders, and service — with documentation and coaching. Designed for established online stores that are ready to invest in a thorough operational overhaul with lasting documentation.
- Eleven sessions over approximately two to three months
- Full operations playbook covering stock, orders, and service
- Customised templates and process documentation
- Coaching on implementing and maintaining new routines
- Periodic reviews built into the programme structure
Find the right fit
Use this table to compare what's included in each programme and find the scope that matches your needs.
| What's included | Store Review | Fulfilment Advisory | Operations Programme |
|---|---|---|---|
| Number of sessions | 1 | 4 | 11 |
| Written session summary | |||
| Workflow templates | |||
| Full operations playbook | |||
| Coaching on implementation | |||
| Built-in review checkpoints | |||
| Fixed fee | RM 500 | RM 2,220 | RM 4,560 |
| Best for | Small sellers wanting a quick honest look | Growing stores with regular order volumes | Established stores ready for a full overhaul |
How we maintain quality across all programmes
Confidentiality
All business information shared during an engagement is held in confidence and not shared with third parties.
Defined outputs
Every engagement has clearly defined deliverables. We document what you'll receive before work starts and stick to it.
On-time delivery
Sessions are scheduled and kept to schedule. Summaries and deliverables are provided within the agreed timeframe.
Data protection
We handle client data in line with Malaysia's Personal Data Protection Act (PDPA) and maintain appropriate security practices.
Transparent communication
If something isn't working or needs adjustment during an engagement, we raise it directly rather than carrying on.
Specific to your store
Recommendations and templates are tailored to your store's actual operations — not copied from a generic library.
Fixed, all-inclusive fees
All fees are in Malaysian Ringgit (RM) and are fixed per engagement — no variable charges, no hidden extras once the engagement starts.
Store Operations Review
- 1 review session (~90 min)
- Written findings summary
- Improvement notes
Fulfilment Flow Advisory
- 4 structured sessions
- Workflow templates
- Session summaries
- Inventory & dispatch guidance
Operations Programme
Full- 11 sessions across 2–3 months
- Full operations playbook
- Customised templates
- Implementation coaching
- Built-in review checkpoints
Not sure which programme suits your store?
Get in touch and describe where your operations are right now. We'll give you a straightforward view of which engagement is most appropriate — with no pressure to commit immediately.
Get in Touch