X Xanthe Co
E-commerce operations workspace
E-Commerce Operations Advisory

Your back-of-store operations, put in order

Structured advisory for online sellers in Malaysia who want their stock, orders, and fulfilment to run more smoothly — without the noise.

Book a Session View Solutions
+60 3-7728 6045
[email protected]
Kuala Lumpur, Malaysia
What We Offer

Three ways to work with us

Choose the engagement that fits where your store is right now — each one builds on a clear scope with practical outputs.

Store Operations Review

Store Operations Review

A guided review of how your online store handles stock, orders, and fulfilment — noting practical improvements you can act on. Suited to small online sellers.

  • One session and a written summary
  • Current stock and order flow review
  • Actionable improvement notes
From RM 500
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Fulfilment Flow Advisory

Fulfilment Flow Advisory

A staged engagement shaping clearer operations for a growing online store — covering inventory habits, order handling, and dispatch routines. Includes practical templates.

  • Four structured sessions
  • Workflow templates included
  • Inventory and dispatch guidance
From RM 2,220
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Most Comprehensive
E-commerce Operations Programme

E-commerce Operations Programme

A comprehensive engagement building maintainable back-of-store operations — stock, orders, and service — with documentation and coaching. For established online stores.

  • Eleven sessions with full playbooks
  • Operations documentation
  • Ongoing review and coaching
From RM 4,560
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Why Xanthe Co

Built around how online stores actually work

Our work centres on practical operations — the routines and structures that keep an online store running day to day without constant firefighting.

Clear scope every time

Each engagement begins with a defined scope — so you know what to expect, what's included, and what you'll have at the end.

Outputs you can use

Sessions produce written summaries, templates, or playbooks — not just conversation. You leave with something you can refer back to and share with your team.

E-commerce focus only

Our advisory covers online store operations specifically — not generic business consulting. The context, language, and frameworks all relate to how online selling actually works.

Paced to your situation

Whether you're just starting out or running a store with growing order volumes, there's an engagement level that fits — no pressure to commit to more than you need right now.

Consultative, not prescriptive

We work with what your store already has and suggest changes that fit your context — rather than applying a one-size approach that ignores how you currently operate.

Malaysia-based context

Advice is grounded in the local e-commerce landscape — platforms, logistics partners, and selling conditions familiar to Malaysian online sellers.

Ready when you are

Is your store's back end keeping up with the front?

If orders, stock, or fulfilment feel like they take more time than they should, a structured review is a sensible next step. We can start with a conversation.

Book a Session See Solutions
+60 3-7728 6045 [email protected]
Common Questions

Things people often ask

Who is this advisory suited to?
Our work is designed for online sellers operating in Malaysia — from small sellers managing orders manually to growing stores with an established product catalogue. If you're running an online store and finding that operations take more effort than they should, that's a good starting point for a conversation.
What does a session actually involve?
Sessions are structured conversations where we look at how your store currently manages stock, orders, and fulfilment. We ask questions, map out your current flow, and identify where things could be simplified or better organised. Each session ends with notes or a short summary you can refer back to.
How long does an engagement take?
It depends on the programme. The Store Operations Review is a single session. The Fulfilment Flow Advisory runs across four sessions, typically over a few weeks. The E-commerce Operations Programme spans eleven sessions and is generally completed over two to three months, depending on your schedule and pace.
Are sessions held in person or online?
Sessions can be held online via video call, which is the most practical option for most clients. In-person sessions at our Kuala Lumpur office can also be arranged for those who prefer to meet face to face — please let us know when you enquire.
What do I need to prepare before a session?
No formal preparation is required. It helps to have a general sense of where your current challenges lie — for instance, whether it's tracking stock levels, handling order errors, or organising dispatch. We'll guide the conversation from there. You don't need to present data or reports in advance.
How is pricing structured?
Pricing is fixed per engagement — RM 500 for the Store Operations Review, RM 2,220 for the Fulfilment Flow Advisory, and RM 4,560 for the E-commerce Operations Programme. Payment terms are discussed at the time of booking. There are no hidden fees or variable charges based on outcomes.
Is my business information kept confidential?
Yes. Information shared during sessions is treated as confidential and used only for the purpose of the advisory engagement. We do not share client details or business information with third parties. If a more formal confidentiality arrangement is needed, this can be discussed before the engagement begins.
Our Location

Find Us in Kuala Lumpur

Level 8, Menara LGB, Jalan Wan Kadir, Taman Tun Dr Ismail, 60000 Kuala Lumpur

Contact

Start the conversation

Fill in the form below and we'll be in touch within one working day to discuss which option might suit your store.

Contact Details

Address

Level 8, Menara LGB, Jalan Wan Kadir, Taman Tun Dr Ismail, 60000 Kuala Lumpur

Working Hours

Mon – Fri: 9:00 am – 6:00 pm

Closed weekends and public holidays

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