Advisory built around how online stores actually operate
We don't offer generic business advice. Our work is grounded in the specific realities of e-commerce operations — with outputs you can use straight away.
Back to HomeSix reasons sellers choose Xanthe Co
E-commerce only
Our advisory focuses entirely on online store operations. Every framework, question, and output is designed for the context of selling online — not adapted from general business consulting.
Tangible deliverables
Every session produces something you can keep — a summary note, a template, or a section of your operations playbook. Engagements don't end with just a conversation.
Malaysia context
Advice is shaped by direct familiarity with the Malaysian e-commerce landscape — platforms, courier and logistics options, peak selling periods, and the realities of running an online store locally.
Right-sized engagements
Choose the scope that matches where your store is — a single review session, a four-session advisory, or a full operations programme. No minimum commitment beyond what you actually need.
Direct, honest feedback
We give you an accurate picture of your operations — including areas that need work — rather than feedback shaped to be comfortable. Useful advisory is specific and direct.
Fixed, transparent fees
Pricing is fixed per engagement with no hidden extras. You know the full cost before committing — RM 500, RM 2,220, or RM 4,560 depending on the programme you choose.
What each benefit means in practice
Operational expertise
Advisory depthOur advisors have worked directly in and around e-commerce operations — not as software salespeople or logistics vendors, but as people who have spent time understanding how online stores actually run their day-to-day. That experience shapes how we ask questions, what we notice, and the kind of improvements we suggest.
- Experience across multiple e-commerce categories and platforms
- Familiarity with Malaysian fulfilment and logistics realities
- Focus on operations specifically — not marketing, finance, or general strategy
Structured process
MethodEach engagement follows a clear structure — defined scope, scheduled sessions, and a consistent approach to reviewing operations, identifying friction points, and building outputs. Clients know what's happening at each stage and what they'll receive at the end.
- Scoped before work begins — no open-ended arrangements
- Sessions follow a repeatable review framework adapted to your store
- Outputs defined and delivered on schedule
Client-centred service
Working relationshipWe work with a limited number of clients at any one time, which means advisory stays personal and specific rather than templated. Sessions are scheduled around your availability, and we're reachable between sessions for brief questions related to the engagement.
- Dedicated advisor for the duration of each engagement
- Responsive between sessions for engagement-related queries
- Honest assessments without pressure to extend or upsell
Clear value for cost
PricingOur fees are fixed and transparent — you know exactly what you're paying before you commit. Each engagement tier is priced to reflect the scope of work and outputs involved, with no variable charges or add-ons once the engagement starts.
- Store Operations Review: RM 500 — one session and a written summary
- Fulfilment Flow Advisory: RM 2,220 — four sessions with templates
- Operations Programme: RM 4,560 — eleven sessions with full playbook
Outputs that hold up
DeliverablesThe documents and templates we produce during an engagement are written to be useful after the engagement ends. Playbooks are written for the people who'll use them. Templates are built around how your store actually processes orders and stock — not generic placeholders.
- Written summaries and session notes you can share with your team
- Templates customised to your store's operational context
- Playbooks written to be maintained as your operations evolve
Xanthe Co vs typical advisory options
Most advisory available to online sellers is either too broad or too product-focused. Here's how our approach differs.
| Feature | Typical options | Xanthe Co |
|---|---|---|
| Focus area | General business or marketing | E-commerce operations specifically |
| Session outputs | ||
| Fixed, transparent pricing | ||
| Malaysia-specific context | ||
| Scalable engagement tiers | ||
| No software or product to sell | ||
| Stock, orders, and fulfilment covered | Varies |
Distinctive features of working with Xanthe Co
Three-tier advisory model
Our three engagement tiers — review, advisory, and programme — are designed to map to where a store is in its development. Sellers at different stages get an engagement that's proportionate to their current needs.
Operations playbook output
Our most comprehensive engagement produces a full operations playbook — a documented set of processes for stock, orders, and service that becomes a lasting reference for you and your team.
No generic recommendations
We review how your store operates before suggesting anything. Recommendations are specific to what we find — not a standard checklist applied to every client we see.
Confidential by default
Everything shared during an engagement — operational data, business details, challenges — stays between us. We don't use client information for case studies or marketing without explicit permission.
Where we stand
SME Corp Malaysia — Registered Consultant
Listed on the SME Corp Malaysia register of approved business advisory service providers.
Malaysia Digital Economy — Accredited Partner
Recognised as an advisory partner supporting digital commerce development for Malaysian businesses.
Malaysia E-commerce Association — Member
Active member of the national association for the e-commerce industry in Malaysia.
See which engagement fits your store
The right starting point depends on where your operations are right now. We're happy to talk through that before you commit to anything.